Your privacy matters to us. This Privacy Policy explains what personal information jili59 collects from Filipino players, how we use and protect it, and what rights you have over your own data. Please read this page carefully so you know exactly how your information is handled on our platform.
Last updated: 2025. This policy applies to all players using jili59 services in the Philippines.
We only collect what we genuinely need to provide you with a safe, smooth, and personalised experience on jili59.
When you create a jili59 account, we collect your full name, date of birth, email address, mobile number, and a username of your choice. This information is required to verify your identity, confirm that you meet the minimum age requirement of 21 years old, and set up your account correctly. We may also ask for a government-issued ID at a later stage to complete our Know Your Customer (KYC) process in line with Philippine regulations. All registration data is stored securely and is never shared with third parties for marketing purposes. Providing accurate registration details is your responsibility, and any false information may result in account suspension.
To process deposits and withdrawals in Philippine pesos (PHP), we collect payment-related details such as your mobile wallet account number, bank account information, or other payment method identifiers you choose to use. We do not store full card numbers or sensitive authentication credentials on our servers — these are handled by our secure payment processors. Transaction records, including deposit amounts, withdrawal requests, and timestamps, are retained for regulatory compliance and dispute resolution purposes. Your financial data is encrypted in transit and at rest using industry-standard protocols. We will never use your payment details for any purpose other than processing your requested transactions on jili59.
We automatically collect certain technical and behavioural data when you use jili59, including your IP address, device type, browser version, operating system, pages visited, session duration, and betting or gaming activity. This data helps us improve platform performance, detect suspicious activity, and personalise your experience — for example, by remembering your preferred sports markets or casino-style game categories. Usage data is analysed in aggregate and is not used to identify you personally beyond what is necessary for security and compliance. We may also use cookies and similar technologies to maintain your session and remember your preferences across visits. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality.
When you contact our support team — whether by email or through the platform — we retain records of those communications, including the content of your messages and any attachments you send. These records help us resolve your queries accurately and consistently, and allow us to review past interactions if a dispute arises. Support communication data is accessible only to authorised jili59 staff and is not shared externally except where required by law. We may use anonymised support data to identify common issues and improve our help resources for Filipino players. All support records are stored securely and retained only for as long as necessary to fulfil their purpose.
jili59 may collect general location data derived from your IP address to confirm that you are accessing the platform from the Philippines and to comply with applicable jurisdictional requirements. We do not collect precise GPS location data from your device unless you explicitly grant permission through your browser or mobile operating system. Location data is used solely for compliance and fraud prevention purposes and is not used for targeted advertising. If our systems detect access from a restricted jurisdiction, your account may be temporarily limited pending review. You can contact our support team if you believe a location-based restriction has been applied to your account in error.
As part of our KYC and responsible gaming obligations, we may request copies of government-issued identification documents, proof of address, or proof of payment method from Filipino players at various stages of account use. These documents are used exclusively to verify your identity, confirm your eligibility to use the platform, and comply with anti-money laundering regulations applicable in the Philippines. Verification documents are stored with strict access controls and are never shared with third parties except where legally required. We retain these documents only for as long as required by applicable law or regulatory guidance. If you have questions about the verification process, please visit our FAQ page for more details.
jili59 uses the personal information we collect strictly to operate, improve, and protect our platform and the Filipino players who use it. We do not sell your data to third parties, and we do not use your information for purposes beyond those described in this policy. Every use of your data is grounded in one of the following lawful bases: fulfilling our contract with you as a registered player, complying with our legal obligations under Philippine law, protecting the legitimate interests of jili59 and our player community, or acting on your explicit consent where required. If we ever need to use your data for a new purpose not covered by this policy, we will notify you and, where required, seek your consent before proceeding.
jili59 does not sell, rent, or trade your personal information to any third party for commercial purposes. We may share limited data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification services, and cloud infrastructure providers — but only to the extent necessary for them to perform their specific function. All third-party service providers are contractually required to handle your data in accordance with applicable privacy laws and our own data protection standards. We may also disclose your information to Philippine regulatory authorities, law enforcement agencies, or courts where we are legally required to do so. In the event of a business transfer or merger, your data may be transferred to the successor entity, and you will be notified of any such change in advance.
We retain your personal information for as long as your jili59 account remains active and for a reasonable period thereafter to comply with our legal and regulatory obligations in the Philippines. Transaction records and KYC documents are typically retained for a minimum of five years following account closure, in line with anti-money laundering requirements. Usage and activity data may be retained in anonymised or aggregated form for longer periods for analytical purposes. Once the applicable retention period has expired, your data is securely deleted or anonymised so that it can no longer be linked to you. If you request account closure, we will begin the data retention countdown from the date your account is formally closed.
As a Filipino player on jili59, you have clear rights over your personal data. Here is a quick summary of what you can request at any time.
You have the right to request a copy of the personal information that jili59 holds about you at any time. We will provide this information in a clear and readable format within a reasonable timeframe. To make an access request, simply contact our support team with your registered account details and we will process your request promptly. There is no charge for a standard access request, though we reserve the right to apply a reasonable fee for excessive or repetitive requests. This right helps you stay informed about exactly what data we hold and how it is being used.
If any of the personal information we hold about you is inaccurate or out of date, you have the right to request that we correct it without undue delay. You can update certain details — such as your contact number or email address — directly through your account settings on jili59. For changes to identity-related information such as your full name or date of birth, we may require supporting documentation to verify the correction before it is applied. Keeping your information accurate is important for the smooth processing of withdrawals and for maintaining your account in good standing. Please contact our support team if you need assistance updating any details that are not editable through your account settings.
You may request the deletion of your personal data from jili59 systems, subject to our legal and regulatory retention obligations. Where we are required by Philippine law to retain certain records — such as transaction histories and KYC documents — we will retain only what is legally necessary and delete everything else. Deletion requests are processed within a reasonable timeframe, and we will confirm once the deletion has been completed. Please note that requesting deletion of your data will also result in the closure of your jili59 account, as we cannot maintain an active account without the minimum required information. For more information on account closure, please visit our FAQ page.
Quick answers to the most common privacy questions from Filipino players on jili59.
If you have any concerns about how jili59 handles your personal data, our support team is ready to help. You can also visit our FAQ page for more detailed answers.